She is neither "cold" or anything else. She cares about these children. Whether she speaks French is of little value. Some people do not speak a new language well, when they learn it at an older age and, perhaps, she doesn't want to make a fool of herself. I, suspect, she and Albert always speak English to one another. English for Albert is very much his primary language, though, of course, he speaks perfect French. I only see the complainers on here, not her "subjects". Many , even on these boards and, I admire, that they are writing in English, do not write English as we who are native to this language do. I speak several languages, but none as well as English, which is my native tongue. If she spoke French and had errors, I am sure they were be complaints about that.