My elder sister, Pauline, travelled to Lourdes, France around five years ago with the Handicapped Children's Pilgrimage Trust, HCPT. She worked with Francis Shand-Kydd. My sister's recollection is that Diana's mum, as she hated being called, was the first to clean up after the sick but also the first to get the gin & tonics in after a gruelling days work. On entering a particuarly snobbish eaterie which wouldn't serve the volunteers drinks unless they bought food Francis said to Pauline, "Watch me do my thing" and within minutes, whatever she said, they were welcomed inside. According to my sister that was Francis all over, an aristocratic woman who used her connections to benefit others. On leaving Lourdes Pauline reached out to shake her hand only to be embraced and told "Oh no Pauline, were friends". The reality is that my teacher sister has exchanged confidences with the grandmother of the future King of England which she has never even disclosed to her own family (although we have seen the photographs). If only Diana could have been so fortunate in those to whom she confided in.